Frequently Asked Questions
The Game key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game’s case or printed on the game’s quick reference card. The purchased Game Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.
Currently all of our Game Keys are sent via email manually as soon as you purchase a product from us. This will change in the near future as we are looking to add a system that will distribute Game Keys for us automatically.
To protect against fraud we occasionally hold orders, if this happens you will receive the following message: “As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site. Your order will be reviewed by one of our agents.” Your order will manually be checked by one of our agents and should be cleared within approximately 1 hour, if we require any further information we will contact you via email.